Service & Information management
Our service and information team support our cooperation partners with expert advice and deal with questions, requests and other issues at any time. The CAMPUSonline support portal gives you access to all available documentation, release notes and any additional information. You can also gain access to the community area, which makes it easier for our cooperation partners to engage in discussions about further developments. A special request management tool is used by our staff to deal with requests efficiently and at a high standard according to their prioritisation.
Additionally, it offers the following advantages:
- Easy search function to look through all raised tickets (Also those issued by other cooperation partners.)
- Easy way to log as well as track requests and any communication concerning your request in CAMPUSonline
- Upload functions to attach screenshots when logging a request using the support portal
- Possibility to sign up for updates concerning specific requests or topics in order to stay up-to-date
